We are currently seeing an increase in orders and our delivery partners are also getting busier due to the time of year, as a result deliveries may take longer to arrive. Please allow up to 14 working days for your order to arrive with you once dispatched. We have also had to temporarily stop our express delivery option due to an increase in order volumes.

Free Standard Delivery
Spend over £50
 £0.00 7-10 working days (Monday - Saturday)
Standard Delivery £3.95 7-10 working days (Monday - Saturday)
Express Delivery £6.95 1-3 working days (Monday - Friday)

Standard delivery is offered FREE for orders over £50. Please note, offer applies automatically in checkout when the order value, after any discounts or promotions, equals £50 or more. Please allow 7-10 working days for your order to arrive after it has been dispatched when selecting standard or free delivery.

When express delivery is selected orders will be sent via Royal Mail on a tracked 24 service. Please note, orders placed by 1pm Monday-Thursday will be delivered next working day (excluding bank or public holidays) if placed after they will be delivered in two working days. For orders placed Friday - Sunday they will be delivered on the following Tuesday. This service may require a signature upon delivery and is available for UK mainland addresses only.

We use Royal Mail and FedEx for most of our shipments, however on occasion we may use another courier. If you have been supplied with a tracking number, please visit the relevant couriers website to track your order. 

We aim to process orders within 3 working days, although at busy times we may take slightly longer and due to the time of year it can be up to 5 working day. If you need your order urgently just let us know and we will try our best to accommodate and we encourage you to use the express delivery option.

If you have not received your parcel within 14 days of receiving your despatch email, please do get in touch so we can investigate the issue further for you. 

European Delivery  £15 10-14 working days (Monday - Friday)
Rest of World Delivery £25  14-21 working days (Monday - Friday)

We use DHL for most of our international shipments and they will require a signature on delivery. Most services are fully trackable, so once we have supplied you with a tracking number please go to the relevant couriers website to track your order further.

Plum and Ashby cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.