Postage & Returns


For Standard UK Delivery please allow 2 - 5 working days for your order to arrive.

Our delivery charges for mainland UK addresses are:

Standard Delivery £4.95

Next Day Delivery £7.95

Next Day Delivery – Only applies to orders placed Monday to Thursday by 2pm. Any orders placed anytime Friday to Sunday will be delivered on Tuesday. Excluding bank and public holidays.

We offer FREE standard delivery on orders over £35 (Offer applies when order value, net of discounts or promotions, equals £35 or more).

For non-mainland UK or international addresses, our charges are:

European Addresses £20

Rest of World £40

We aim to process orders the same day if ordered before 3 p.m, although at busy times we may take slightly longer. If you need your order urgently just let us know and we will try our best to accommodate.

Each parcel is hand packaged and depending on the size of the parcel we either use DPD or Royal Mail. 


We hope you are happy with your purchases from Plum & Ashby, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Please return to: Plum & Ashby Returns. Unit 7, Dorma Trading Park, Staffa Road, London E10 7QX

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.

If you have any questions please contact us: or call us on 020 8988 5222.