Terms & Conditions

Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Plum & Ashby’s relationship with you in relation to this website.

The term ‘Plum & Ashby' or ‘us’ or ‘we’ refers to the owners of the website whose registered office is Unit 7 Dorma Trading Park, Staffa Road, London, E10 7QX. Our company registration number is 9016014, our VAT number is 151701346 and we are registered in England. The term ‘you’ refers to the user or viewer of the website.

For full Competition Terms & Conditions please click here.

ORDERING

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer an alternative, a refund or a later delivery if possible.

If you have a discount code, from us or an approved partner, then please note that this discount will only be valid on our full priced collection and not products that have been reduced.

Credit card orders are processed securely by Shopify payments and Paypal. Plum & Ashby does not handle any credit card data for orders placed online.

If you would like to speak to a member of staff, please call +44 (0) 20 8988 5222.

Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.

If you wish to cancel an order placed with us, please call +44 (0) 20 8988 5222.

DELIVERY

Delivery will be sent with Royal Mail. The standard cost is £4.95. Please note, these costs only apply to mainland UK. There may be a surcharge for Highlands and Islands.

We aim to process orders the same day, although at busy times we may take slightly longer.

INTERNATIONAL ORDERS

We welcome international orders and charge £20 for European addresses and £40 for the rest of the world. 

Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.

Please allow up to two weeks for delivery of International orders.

RETURNS

We hope you are happy with your purchases from Plum & Ashby but if not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs. If you receive faulty or damaged goods, please contact us and we will arrange a replacement or refund for you.

PRIVACY

We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party.

This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.

SHARING

All images, text, design and graphics on this website are owned by Plum & Ashby. We welcome people sharing our images, but please ensure a correct credit and a link to this site.

Plum & Ashby reserve the right to modify / change the website at any given time. Prices displayed are inclusive of UK VAT but exclusive of delivery costs.